Information We Collect

When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Crystal Ridge Box respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to protect it. This covers secure storage, encrypted communications, and restricted access to personal information inside our company.

Although we deploy robust security measures, no online transmission method is totally secure. We regularly update our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights regarding your data. Depending on applicable laws, you may be entitled to view, rectify, erase, or limit how your information is used.

To exercise these rights, contact us via the details at the end of this policy. We will reply to requests within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to improve your browsing experience and gain insight into how visitors use our site. Cookies help us remember your preferences and evaluate site performance.

You can modify cookie settings via your browser. However, disabling certain cookies could affect how the site functions. For full details about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Crystal Ridge Box and our site. We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party sites you access through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. If major updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.